Install the app, sign in and tap once to connect. It takes about two minutes. This guide covers every screen and setting, including the new protocols: AmneziaWG, VLESS (REALITY, xHTTP and CDN) and Auto mode.
Open the App Store on your iPhone or iPad and search for PremierVPN, or use the button below. Tap Get, confirm with Face ID, Touch ID or your Apple ID password, then tap Open. The app needs iOS 17.6 or later, and one PremierVPN account works on all your devices.
The Welcome screen gives you two choices. If you're new:
Keep the app open for a minute
Creating the account can take up to a minute while the subscription is checked. If it's interrupted, signing in with the same email finishes the set-up.
Already a customer? Tap Sign in and go to step 3. If the app says your email already has an account, sign in with it rather than creating a new one.
Tap Sign in and enter the email and password for your premiervpn.net account, the same login you use at portal.premiervpn.net.
Signed up with Google or Apple on our website?
Set a password before signing in to the app. Log in to the portal, open Settings and set one there.
Later, iOS may ask once more to add a VPN configuration the first time you use AmneziaWG or a VLESS protocol. That's expected: see iOS VPN settings.
Home is the first tab. In the Glass style, tap the large round button or Connect, and tap Disconnect to stop. In the Signal style, tap Connect, and press and hold Hold to disconnect until the bar fills.
A protocol is the way the app carries your traffic to the VPN server. Most people should leave it on Auto. Choose on Home (Auto · WireGuard · Stealth) or in Settings › Protocol. Changing protocol while connected reconnects the VPN.
Auto tries WireGuard® › AmneziaWG › REALITY › xHTTP › CDN › Stealth relay. An attempt only counts once real traffic gets through, not just when the tunnel opens. The first that works is used, and remembered for that Wi-Fi network so it's tried first next time.
The kill switch doesn't apply to REALITY, xHTTP or CDN
iOS can't block other traffic without also blocking the VLESS connection itself. The app says so on Home, in Settings and on the Security tab whenever one of these is in use. If you need the kill switch, use Auto, WireGuard®, AmneziaWG or Stealth relay.
The Locations tab (called Servers in Signal) lists every place you can connect to. Tap one to connect; if you're already connected, the app switches to it.
A dedicated IP is a static address only you use. Add it to allow-lists for work systems and servers, and see fewer verification checks than on a shared address.
Dedicated IPs always use WireGuard® (with Stealth relay if that's switched on), because the address lives on one WireGuard server.
The Security tab runs live checks on your device and sums up whether everything has passed.
Open the Settings tab. The defaults suit most people; here's what each option does.
Open Settings › Account & plan.
Go to Settings › Style. The change is instant; locations, protocols and settings all stay in the same place.
Appearance
Signal style
Setup is the same. In full screen or a large Split View the app uses a wider layout; in Slide Over and narrow Split View it uses the iPhone layout. Glass has a sidebar with Overview, Locations, Dedicated IP, Security and Settings, plus your favourites and account. Signal has a top bar with section tabs, connection status and Connect/Disconnect.
Each protocol family runs separately, so the app adds up to three entries in iOS Settings › VPN. iOS asks to add each one the first time you use it.
Only one runs at a time and the app switches between them for you, so there's nothing to change in iOS Settings. If you turn a connection off there, the app shows you as disconnected and doesn't reconnect.
Tap Find a working connection to switch to Auto, which tries every protocol. If you've chosen a protocol yourself, try AmneziaWG first, then REALITY, then CDN. Trying another location can also help.
Try another location or protocol. If you use a custom DNS resolver or the ad blocker, switch DNS back to PremierVPN in Settings › DNS.
Make sure the VPN is off in the app, not just paused. If the kill switch is on and iOS still shows a VPN connecting in Settings › VPN, turn that VPN off there.
You're connected with REALITY, xHTTP or CDN, which don't support the kill switch. Use Auto, WireGuard®, AmneziaWG or Stealth relay if you need it.
Not every location has AmneziaWG yet. Pick another location, or use Auto, which moves on to the next protocol automatically.
That's expected the first time you use AmneziaWG or a VLESS protocol. See iOS VPN settings.
Your VPN account is set up right after you pay, which can take up to a minute. Keep the app open, then tap connect again. If set-up was interrupted, signing in with the same email completes it.
Use the same email and password as portal.premiervpn.net, and check you can log in there first. Forgotten your password? Tap Forgot password? in the app, or reset it here. If you signed up with Google or Apple on our website, set a password in the portal under Settings first.
Dedicated IPs are set up within 24 hours of purchase. Pull down on the Locations list to refresh.
Go to Settings › Diagnostics › Export logs and send the file. Logs contain connection events and errors only, not your browsing.
If you subscribed in the app, Apple manages it: open iOS Settings, tap your name, then Subscriptions, or use Manage plan in the app. If you subscribed on our website, manage it in the portal.
In the app, go to Settings › Help & support. You can also visit our Support & Help Centre or open a support ticket. Our support team is UK-based and available 24/7.
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