Understanding Ticket Statuses

Support tickets go through several statuses as they are handled:

• Open — Your ticket has been submitted and is awaiting a response from our team.
• Answered — Our support team has replied. Check the ticket for their response.
• Customer Reply — You have replied and the ticket is back with our team.
• Closed — The issue has been resolved and the ticket is closed. You can reopen it by sending a new reply if needed.

You will receive an email notification whenever the status of your ticket changes or a new reply is posted.