If you no longer need a dedicated IP, you can cancel it yourself on the Add-ons page. It's released straight away.
Cancel a dedicated IP
- Sign in to the portal and go to Billing › Add-ons.
- Under Your Dedicated IPs, find the IP you want to remove.
- Click Cancel in the Actions column.
- Click OK to confirm.
Cancelling takes effect immediately and the address is released. You can't get the same IP back. If you order another one later, it will probably have a different address, so update any allow-lists that use it.
Cancel an unpaid order
If you started ordering a paid IP but didn't finish paying, it's listed under Awaiting Payment on the Add-ons page. Click Cancel there. The unpaid invoice is cancelled too.
Bought in the iOS app?
A dedicated IP bought in the iPhone or iPad app is billed by Apple, so there's no Cancel button for it in the portal. Cancel it on your device in Settings › your name › Subscriptions.
FAQs
Do I get a refund for the rest of the month?
Not automatically. If you paid in the last 30 days, our money-back guarantee applies. See How Refunds Are Handled.
My plan includes a free IP. Can I move it to another location?
Yes. Cancel your current IP, then order a new one in the location you want. Your free allowance applies to the new order.
What happens to my IP if I cancel my plan?
Dedicated IPs on a service are released when that service ends.