Suspending a team member blocks their VPN access for now without removing them. You can reactivate them at any time.
Suspend a team member
- Sign in to the portal and go to Team › Team members.
- Find the member and click Suspend. You can also do this from their Details page.
- Click OK to confirm.
Their status changes to Suspended. They can't connect with their VPN credentials, their Stealth / VLESS link is taken off our servers, and they're signed out of the PremierVPN apps.
Reactivate a suspended member
- On the Team Management page, find the member.
- Click Reactivate.
Their VPN access comes back straight away with the same VPN username and VPN password. Their app password doesn't change, so they just sign in to the app again.
Suspending is useful for leave, a lost device or a security check. If their Stealth / VLESS link doesn't work after you reactivate them, open a ticket and we'll restore it.
FAQs
Does a suspended member still use a slot?
Yes. Suspended members count towards your member limit. To free the slot, remove them instead.
Can I change their password while they're suspended?
You can issue a new app password from Show their connection details. The Reset VPN Password option on their Details page is only available while they're active.
Something out of date or unclear? Let us know.