The Dashboard is the first page you see after signing in to the portal. This article walks through each part of it and the sidebar menu, so you know where to find everything.
The top bar
The bar across the top of every portal page checks the connection of the device you're browsing on. It shows Protected or Exposed, your current IP address and location, and the server name when you're connected through PremierVPN. On the right, Credit shows your account credit balance and links to your invoices.
Your status
The panel at the top of the Dashboard tells you where you stand:
- You're protected: your plan is active and ready to connect.
- Action needed: your plan isn't active (for example, it's suspended). Check the billing section below it.
- Welcome: you don't have a plan yet. Click Get started to choose one.
With a plan, you'll also see when it renews (or Lifetime), how many services are active, and a Download apps button.
Billing
- If an invoice is unpaid, a Payment due or Payment overdue banner shows the amount and date, with View all and Pay now.
- If everything is paid, you'll see You're all paid up with your next renewal date and a Billing history link.
- Below that, Active services (with Manage) and Lifetime spent across all paid invoices.
Apps, servers and VPN credentials
When you have a plan, three cards appear:
- Get the apps: opens the Downloads page.
- Browse servers: opens the server list.
- Your VPN credentials: your VPN username and VPN password. Click Show to reveal the password and Hide to cover it again.
You don't need your VPN credentials for the PremierVPN apps. The apps sign in with your portal email and password. VPN credentials are for third-party apps and manual set-ups such as IKEv2, OpenConnect (AnyConnect), OpenVPN and routers. See Understanding Your VPN Credentials.
Reminders you might see
- Set a password to use the VPN apps: you signed in with Google or Apple and don't have a portal password yet. Click Go to Settings and set one under Portal Password.
- Free Trial: shows how long your trial has left, with Upgrade Now to keep your service.
Your services, invoices and news
- Your services: each plan or service on your account with its status and renewal date. View all opens My services.
- Recent invoices: your latest invoices with number, date, amount and status. Click View to open one.
- Latest news: recent posts from our blog.
The right-hand column
- Claim your Dedicated IP: appears on Premium VPN if you haven't set up your included dedicated IP yet. Click Request my Dedicated IP and tell us the location, protocol and what you'll use it for.
- Your tickets: your recent support tickets and their status, with Open new ticket.
- Dedicated IPs: each dedicated IP with its location and address. It shows Pending until the address is assigned. Manage opens Add-ons.
- Privacy tools: free tools on our website: IP Leak Test, Password Generator, Encrypted Notes, Browser Fingerprint and Share Password.
- Refer a friend: your referral code with a Copy button, and a link to your referral dashboard. You get account credit for each successful referral.
The sidebar menu
Some items only appear when you have an active plan, or when they apply to your account.
| Section | Items |
|---|---|
| Main | Dashboard, My services, Servers, WireGuard (if you have a dedicated WireGuard server), Downloads, Anti-Censorship, My Xray Server, PrMail, Vault |
| Billing | Invoices, Payment methods, Add-ons, Upgrade plan |
| Team | Team members (Business VPN only) |
| White-Label | Brand Dashboard (white-label partners only) |
| Support | Tickets, Knowledge base |
| Account | Settings, Security (Premium VPN and Business VPN), Referrals, Email preferences |
A dot next to Downloads means there are app updates you haven't seen yet. A number next to Tickets shows how many of your tickets are open or waiting for us. At the bottom of the sidebar you'll find Main website and Sign out.