Your display name and email address are on the Settings page of the client portal. Your email is also your login for the portal and the PremierVPN apps, so keep it up to date.
Change your name or email
- Sign in to the client portal.
- In the sidebar, under Account, click Settings.
- In the Profile section, edit Display Name and/or Email.
- Click Update Profile.
The change is saved straight away. If the new email address is already used by another PremierVPN account, you'll see an error and nothing changes.
Changing your email changes your login. From now on, sign in to the portal and to the PremierVPN apps with the new address. Password reset links, receipts and renewal reminders also go to it, so make sure you can receive email there.
If you sign in with Google or Apple
Continue with Google and Continue with Apple find your account by its email address. If you change your portal email to something different from your Google or Apple email, sign in with your email and password instead (see How to Change Your Portal Password to set one).
Other account details
- VPN username: shown in the VPN Password section of Settings. It can't be changed.
- Email you receive from us: choose which emails you get under Account › Email preferences.
- Your data: in Settings › Data & Privacy you can download everything we hold about you as a JSON file, or request account deletion.
Something out of date or unclear? Let us know.