Account & Security
Manage your profile, passwords, 2FA, and privacy settings.
How to Update Your Account Details
Your display name and email address are on the Settings page of the client portal. Your email is also your login for the portal and the PremierVPN apps, so keep it up to...
How to Change Your Portal Password
Your portal password signs you in to the client portal and to every PremierVPN app. This article covers changing it, setting one for the first time if you signed up with...
Signing In with Google or Apple
You can sign in to the PremierVPN client portal with your Google or Apple account instead of typing a password. This article explains how it works with your PremierVPN ac...
How to Change Your VPN Password
Your VPN password is used with your VPN username for third-party and manual connections: IKEv2, OpenVPN, Cisco Secure Client (AnyConnect) / OpenConnect, and routers. The...
How to Set Up Two-Factor Authentication (2FA)
Two-factor authentication (2FA) means signing in needs two things: your password and a 6-digit code from an authenticator app on your phone. Even if someone learns your p...
How to Manage Email Notifications
Choose which types of email PremierVPN sends you, from billing notices to news and offers. Change your email preferences Sign in to the client portal. In the sidebar, und...
How to View Your Login History
Your login history shows recent sign-ins to your account, your VPN connections and VPN sign-in attempts. Check it if you think someone else might be using your account. O...
How to Clear Your Login and VPN Session History
On a Business plan you can permanently delete your stored login and VPN connection records, for example to meet your organisation's data retention policy. This is availab...
Still stuck?
Our support team answers tickets around the clock. Tell us your device, app and what you've tried, and we'll take it from there.