Every payment on your account has an invoice. This article shows where to find them, what each status means and how to save one as a PDF.
Find your invoices
- Sign in to the portal and go to Billing › Invoices.
- The list shows each invoice's number, date, description, amount, due date and status. Unpaid invoices past their due date are marked Overdue.
To see only one service's invoices, go to My services and click Invoices on that service's card. Click Clear filter to see everything again.
Invoice statuses
| Status | Meaning |
|---|---|
| Paid | We've received the payment. |
| Pending | Waiting for payment, for example a renewal invoice we've emailed you. |
| Unpaid | A payment attempt failed, usually an automatic card renewal. |
| Cancelled | No longer due. Unpaid invoices are cancelled when the service they're for ends, or 21 days after their due date. |
| Refunded | The payment was refunded to you. |
View or download an invoice
- On the Invoices page, click View next to the invoice. It opens in a new tab.
- Click Print / Save as PDF at the top of the invoice.
- In your browser's print window, choose Save as PDF as the printer (or print it on paper).
The invoice shows the date, due date, line items, any discount, the total and, once paid, the date it was paid. It's addressed to the name and email on your account. To change them, go to Account › Settings.
If an invoice is Pending or Unpaid, a Pay Now button appears next to it. See How to Pay an Outstanding Invoice.
Questions about a bill? Open a support ticket, choose the Billing category and include your invoice number.
Something out of date or unclear? Let us know.