Billing & Payments
Invoices, payment methods, billing cycles, and refunds.
Payment Methods Accepted
# Payment Methods We accept the following payment methods: - **Credit/Debit Card** (via Stripe) - **PayPal** - **Cryptocurrency** (via Cryptomus — B...
How Billing Cycles Work
Understanding your billing cycle helps you manage your subscription and avoid unexpected charges. ## Available Billing Cycles PremierVPN offers the...
How to View and Download Invoices
Every payment and charge on your account generates an invoice. You can view and download these at any time. ## Steps to View Invoices 1. Log in to t...
How to Pay an Outstanding Invoice
If you have an unpaid invoice (status: Pending or Failed), you can pay it directly from the Client Portal using a card, PayPal, or cryptocurrency. ##...
How to Update Your Payment Method
Your payment method is set when you first subscribe. To update it, the process depends on your current payment gateway. ## Card Payments If you orig...
What Happens When a Payment Fails
If an automatic renewal payment fails, the following process applies. ## Payment Failure Process 1. You will receive an email notification alerting...
How Refunds Are Handled
We want you to be satisfied with PremierVPN. Here is how our refund process works. ## Refund Policy Refund requests are assessed on a case-by-case b...