If you have an invoice waiting for payment, for example a renewal or a failed card payment, you can pay it from the client portal with a card, PayPal, crypto or account credit.
Open the invoice
Use any of these:
- On the Dashboard, click Pay now in the Payment due or Payment overdue notice.
- Go to Billing › Invoices and click Pay Now next to an invoice marked Pending or Unpaid.
- Use the link in the invoice email we sent you.
The Pay Invoice page shows what the invoice is for, the Total Due and the due date.
Pay with account credit
If you have account credit, the page shows your balance. When it covers the whole invoice, click Pay $X with credit. Credit can't be used to pay part of an invoice.
Pay by card
- Under Pay with, choose Card.
- Pick one of your saved cards, or choose Use a different card and enter the cardholder name, card number, expiry date and CVC.
- Click Pay $X with Card.
- If your bank asks you to confirm the payment (3D Secure), follow the prompts. Don't close or refresh the page while it says Processing payment.
Pay with PayPal
- Choose PayPal, then click Pay $X with PayPal.
- Approve the payment in PayPal.
- You're returned to the portal and the invoice is marked as paid.
Pay with crypto
- Choose Crypto, then click Pay $X with Crypto.
- You're sent to our crypto payment page. Follow the instructions there.
- The invoice updates automatically once the payment is confirmed on the network.
After you pay
- A renewal payment extends your service by one billing period.
- If your service was suspended, it's reactivated as soon as the payment is confirmed. Your new billing period starts from the day you pay.
Ordered a dedicated IP? Pay that invoice from Billing › Add-ons, where it's listed under Awaiting Payment, so the IP is set up correctly. See How to Add a Dedicated IP.
Still stuck? Open a support ticket and include the invoice number and the payment method you tried.
Something out of date or unclear? Let us know.