How to Change Your Billing Cycle

You can switch how often you pay, for example from monthly to annual, without changing your plan. The new cycle and price start at your next renewal.

Change your billing cycle

1. Sign in to the portal and go to Billing › Upgrade plan. This opens the Manage Subscription page.
2. Find the Billing Cycle section. Each option shows its price and roughly what it works out to per month. Your current cycle is marked Current.
3. Click the cycle you want.
4. Click OK in the confirmation box.

A message confirms the new cycle and the rate that takes effect at your next renewal.

What happens next

• Nothing is charged now, and your current period isn't shortened or extended.
• At your next renewal you're billed the new cycle's price, and your next period runs for the new length.
• The new cycle shows on My services straight away.

Which cycles can I choose?

It depends on your plan. Cycles can include Monthly, Quarterly, 6 Months, Annual, 2 Years and 3 Years. If the Billing Cycle section doesn't appear, your plan has only one cycle. Current prices are on our pricing page.

Want to change your plan and cycle together? Use the Change Plan section on the same page. See How to Upgrade Your VPN Plan.

Good to know

• Your service needs to be active. If it's suspended, pay the outstanding invoice first.
• If you have more than one service, this changes your most recent one. Open a ticket to change a different service.