You can cancel any service yourself from the client portal. Your service keeps working until the end of the period you've paid for, and nothing renews after that.
Cancel a service
- Sign in to the portal and go to Main › My services.
- Find the service you want to cancel and click Cancel at the bottom of its card.
- The window shows the date your service will end. Optionally, tell us why you're leaving in the Reason box.
- Click Confirm cancel. If you change your mind at this point, click Keep service.
The service card now shows Cancel pending and a notice saying when it's scheduled to cancel.
Lifetime services don't have a Cancel button. Open a ticket if you need to close one.
What happens after you cancel
- Your service keeps working until the end date, on every app and protocol.
- No renewal invoice is created and no further payments are taken. If you pay by card, your card subscription is set not to renew.
- On the end date the service closes. Your VPN credentials stop working, and any dedicated IP or dedicated server on that service is released.
- Any unpaid invoices for that service are cancelled.
- Your portal account stays. You can order again any time from My services › + Add service.
Paying through PayPal or an app store?
- App Store, Google Play or Amazon Appstore: the store bills you, so cancel the subscription in the store as well. On iPhone or iPad go to Settings › your name › Subscriptions.
- PayPal: if you set up an automatic payment to us in PayPal, cancel it in your PayPal account's automatic payments settings too.
FAQs
Do I get a refund for the time left?
Cancelling doesn't refund anything automatically. If your payment was made in the last 30 days, you're covered by our money-back guarantee. See How Refunds Are Handled.
Can I undo a cancellation?
Yes, before the end date. Open a ticket and we'll reverse it. See How to Reactivate a Cancelled Subscription.
I only want a cheaper plan
You don't need to cancel. See How to Downgrade Your VPN Plan.
Something out of date or unclear? Let us know.