PrMail — Private Email
Guides and documentation for PrMail, our private encrypted email service.
Getting Started with PrMail
PrMail is PremierVPN's private email service. This guide explains who can use it, how to create your @prmail.uk address and where to find everything in the portal. What P...
Reading and Composing Emails
This guide covers the everyday parts of PrMail webmail: working through your inbox, searching, reading messages and sending email. Your inbox Click PrMail in the portal s...
Folders and Organisation
This guide explains PrMail's built-in folders, how to add your own, and how to use email rules to sort incoming mail. Built-in folders Every mailbox has six system folder...
Email Aliases and Compartmentalisation
Aliases are extra @prmail.uk addresses that deliver to your PrMail inbox. This guide shows how to create and manage them, and how to use anonymous identities for sign-ups...
Privacy Levels
PrMail's privacy level decides how much of an incoming email is loaded when you open it. This guide explains the three levels and how to choose one. Change your privacy l...
Self-Destructing Secure Messages
A secure message lets you send sensitive text to anyone, even if they don't use PrMail. It's encrypted in your browser before it's sent. The recipient gets a link, enters...
Send-Time Randomisation
Send-time randomisation holds each outgoing email for a random amount of time before it's sent. This guide explains why that helps and how to turn it on. Why it helps Som...
Tracking Protection and IP Privacy
Many emails are built to report back to the sender when you open them. This guide explains what PrMail does to stop that, what it can't catch, and how your IP address is...
Managing Your Email Plan
This guide shows how to check your PrMail plan and usage, upgrade or downgrade, and change your email password. Check your plan and usage Go to PrMail › Settings. The Acc...
Display Name, Signature, and Settings
This guide covers the Profile & Signature settings in PrMail: your display name, email signature and automatic clean-up of Trash and Spam. It also lists where to find...
Sender Trust Badges
When you open an email in PrMail, a coloured badge next to the sender's name gives a quick read on how much to trust it. This guide explains the badges, what's checked an...
Link Defanger
PrMail's link defanger checks the links in every email you open. It shows where shortened links really go, removes tracking codes and disables links to suspicious address...
Disposable Reply Addresses
Disposable reply addresses let you reply to someone without revealing your real PrMail address. This guide explains how they work and how to turn them on. How it works Yo...
Still stuck?
Our support team answers tickets around the clock. Tell us your device, app and what you've tried, and we'll take it from there.